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I can send e-mails but I don't receive any.

Hello!

I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn't change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any e-mails. I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn't arrive at all. There is no e-mail doesn't matter how long I wait. Does anyone know why?

Comments

  • edited September 2019

    Hello!

    I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn't change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any usps tracking e-mails. I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn't arrive at all. There is no e-mail doesn't matter how long I wait. Does anyone know why?

    Getting same issue here, cant receive the emails here too.

    Help is appreciated.
    Thanks in advance.
    Regards,
    Shane
  • When you send email to your server, what is the output of journalctl -f | grep postfix

    More details here https://cyberpanel.net/docs/troubleshooting-cyberpanel/

    Share your output here.

  • customwritings said:

    When you send email to your server, what is the output of journalctl -f | grep postfix

    More details here https://cyberpanel.net/docs/troubleshooting-cyberpanel/

    Share your output here.

    Thanks for the link! Will try to fix this issue on my own following the indicated guidelines.
  • Hello!

    I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn't change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any e-mails. tweakboxtweakbox tweakbox I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn't arrive at all. There is no e-mail doesn't matter how long I wait. Does anyone know why?

    I having the same problem. I will try the way you told above. thanks alot
  • edited November 2019
    Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
    If i send one from gmail or any service outside the one in cyberpanel do not receive.

    Help me please, anyone knows how to solve it?

    Thanks

    log states

    [email protected] ~]# journalctl -f | grep postfix
    nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
    nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
    nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=
    nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=, size=2902, nrcpt=1 (queue active)
    nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
    nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
    nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure -- see a previous warning/fatal/panic logfile record for the problem description
    nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
    nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup -- throttling
    nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)
  • solopedro said:

    Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
    If i send one from gmail or any service outside the one in cyberpanel do not receive.

    Help me please, anyone knows how to solve it?

    Thanks

    log states

    [email protected] ~]# journalctl -f | grep postfix
    nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
    nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
    nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=
    nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=, size=2902, nrcpt=1 (queue active)
    nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
    nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
    nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure -- see a previous warning/fatal/panic logfile record for the problem description
    nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
    nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup -- throttling
    nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)


    Did you install Spam Assassin?
  • edited November 2019
    yes I thiunk i have the problem since then
  • qtwrk said:

    solopedro said:

    Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
    If i send one from gmail or any service outside the one in cyberpanel do not receive.

    Help me please, anyone knows how to solve it?

    Thanks

    log states

    [email protected] ~]# journalctl -f | grep postfix
    nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
    nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
    nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
    nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=
    nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=, size=2902, nrcpt=1 (queue active)
    nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
    nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
    nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
    nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure -- see a previous warning/fatal/panic logfile record for the problem description
    nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
    nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup -- throttling
    nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)


    Did you install Spam Assassin?
    yes I did
  • did all that , helped with one account (domain) , but I have some more domains and still those accounts forother domains do not receive emails.

    Any ideas? or help

    qtwrk said:

    Hi,

    Please try follow this page to set it over again

    https://blog.cyberpanel.net/2018/05/22/install-spamassassin-and-stop-email-spam-on-cyberpanel/

    see if it helps

  • Finally, I had to set uo all the A records for mail!! and mx, now all working.

    In other question. related to this, is there a way to retrieve the emails sent to me during the past 36 hours. Must be a cue... somewhere!!

    thank you
  • Hi,

    I think it won't

    if you didn't have MX record , then whoever sent it will think it like this is nobody's mail and discard it.

    unless you have access to sender's mail otherwise I don't think it's possible to get them.
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