I can send e-mails but I don't receive any.

dorukalpulgen

Hello!

I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn't change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any e-mails. I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn't arrive at all. There is no e-mail doesn't matter how long I wait. Does anyone know why?

OliverS

dorukalpulgen said:

Hello!

I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn't change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any usps tracking e-mails. I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn't arrive at all. There is no e-mail doesn't matter how long I wait. Does anyone know why?

Getting same issue here, cant receive the emails here too.

Help is appreciated.
Thanks in advance.
Regards,
Shane

CyberPanel

When you send email to your server, what is the output of journalctl -f | grep postfix

More details here https://cyberpanel.net/docs/troubleshooting-cyberpanel/

Share your output here.

rayandexter1

customwritings said:

When you send email to your server, what is the output of journalctl -f | grep postfix

More details here https://cyberpanel.net/docs/troubleshooting-cyberpanel/

Share your output here.

Thanks for the link! Will try to fix this issue on my own following the indicated guidelines.

iosman000

dorukalpulgen said:

Hello!

I recently setup Cyberpanel for my stuff but there is a problem. I created my website, didn't change any MX or A settings but although everything is pretty new and clear on my system, I cannot receive any e-mails. tweakboxtweakbox tweakbox I mean, when I try to send e-mails there is no problem at all. It sends it instantly. But when I send e-mail on my Gmail account to my cyberpanel account, it just doesn't arrive at all. There is no e-mail doesn't matter how long I wait. Does anyone know why?

I having the same problem. I will try the way you told above. thanks alot

solopedro

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
If i send one from gmail or any service outside the one in cyberpanel do not receive.

Help me please, anyone knows how to solve it?

Thanks

log states

[email protected] ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=, size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure -- see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup -- throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

solopedro

oops this is the

qtwrk

solopedro said:

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
If i send one from gmail or any service outside the one in cyberpanel do not receive.

Help me please, anyone knows how to solve it?

Thanks

log states

[email protected] ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=, size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure -- see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup -- throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

Did you install Spam Assassin?

solopedro

yes I thiunk i have the problem since then

solopedro

qtwrk said:

solopedro said:

Hi I am havind same problem, when I send an email from any of the accounts in cyber panel to another in the same server no problem.
If i send one from gmail or any service outside the one in cyberpanel do not receive.

Help me please, anyone knows how to solve it?

Thanks

log states

[email protected] ~]# journalctl -f | grep postfix
nov 22 17:23:28 fra.equitem.com postfix/smtpd[19243]: connect from mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: 7292EF12290A: client=mail-yb1-f170.google.com[209.85.219.170]
nov 22 17:23:29 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: connect to /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: warning: problem talking to server /var/log/policyServerSocket: No such file or directory
nov 22 17:23:30 fra.equitem.com postfix/cleanup[19250]: 7292EF12290A: message-id=
nov 22 17:23:30 fra.equitem.com postfix/qmgr[17530]: 7292EF12290A: from=, size=2902, nrcpt=1 (queue active)
nov 22 17:23:30 fra.equitem.com postfix/pipe[19252]: fatal: get_service_attr: unknown username: spamd
nov 22 17:23:30 fra.equitem.com postfix/smtpd[19243]: disconnect from mail-yb1-f170.google.com[209.85.219.170] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: private/spamassassin socket: malformed response
nov 22 17:23:31 fra.equitem.com postfix/qmgr[17530]: warning: transport spamassassin failure -- see a previous warning/fatal/panic logfile record for the problem description
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: process /usr/libexec/postfix/pipe pid 19252 exit status 1
nov 22 17:23:31 fra.equitem.com postfix/master[17528]: warning: /usr/libexec/postfix/pipe: bad command startup -- throttling
nov 22 17:23:31 fra.equitem.com postfix/error[19253]: 7292EF12290A: to=, relay=none, delay=2.1, delays=1.1/1/0/0.01, dsn=4.3.0, status=deferred (unknown mail transport error)

Did you install Spam Assassin?

yes I did

qtwrk

Hi,

Please try follow this page to set it over again

https://blog.cyberpanel.net/2018/05/22/install-spamassassin-and-stop-email-spam-on-cyberpanel/

see if it helps

solopedro

did all that , helped with one account (domain) , but I have some more domains and still those accounts forother domains do not receive emails.

Any ideas? or help

qtwrk said:

Hi,

Please try follow this page to set it over again

https://blog.cyberpanel.net/2018/05/22/install-spamassassin-and-stop-email-spam-on-cyberpanel/

see if it helps

solopedro

Finally, I had to set uo all the A records for mail!! and mx, now all working.

In other question. related to this, is there a way to retrieve the emails sent to me during the past 36 hours. Must be a cue... somewhere!!

thank you

qtwrk

Hi,

I think it won't

if you didn't have MX record , then whoever sent it will think it like this is nobody's mail and discard it.

unless you have access to sender's mail otherwise I don't think it's possible to get them.

solopedro

Ok all sorted!