failed pointing (customer) to hosting — CyberPanel - WebHosting Control Panel for OpenLiteSpeed

failed pointing (customer) to hosting

i already create and already set DNS Zone and
i ping from outside (not server) is solved
but when i ping from ssh (server) unknown but i can ping the public ip

then i try to add
with NS pointing to:
result not solved

but if i put IN A.... then it solved

the next case are... when i open the dns zone.. it empty
no Zone template there
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