Subdomain - can preview but not access on web — CyberPanel - WebHosting Control Panel for OpenLiteSpeed

Subdomain - can preview but not access on web

I have created a subdomain with its folder placed and /public_html like so:
/public_html/sub.site.com

If I go to /websites/site.com/sub.site.com on CyberPanel, and click on Preview, it will correctly show the index.html content under /public_html/sub.site.com.

But if I attempt to access it directly at sub.site.com it will show:

We can’t connect to the server at sub.site.com.

I can access the main domain just fine.

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